Accessibility and adjustments
Accessibility and adjustments for Wellbeing Support
We aim to be a fully inclusive service and will always ask whether you may require additional support to access our service.
How do we deliver our service?
Reasonable adjustments
We want to make sure our service works for you. If you need any adjustments, we’re here to help. Some of the ways we can support you include:
- Appointments that are earlier, later, or a bit longer
- Virtual or telephone appointments
- Large print or accessible documents, including Easy Read materials
- Appointments at different locations across the Horsham District – see our Outreach Clinics page
- Translation support*
*We have a list of volunteer translators. While we may not have every language available, let us know your needs and we’ll do our best to help.
If you need any adjustments to access our service, just let our friendly reception team know when you book your appointment. We’ll do everything we can to support you.
Easy read documents
We have a range of Easy Read documents.
We offer Easy Read documents for our main services, including:
- Wellbeing MOTs
- Blood pressure checks
- Healthy eating advice
We’re always working to make our information easier to understand. We’re creating and finding more Easy Read materials so that everyone can access all parts of our service
Who will I meet?
If your appointment is at our Wellbeing Hub in Horsham, our welcoming reception team will greet you. They’ll confirm your appointment and let your friendly Wellbeing Advisor know that you’re here.
After you check in at reception, you can take a seat in our waiting area. Your Wellbeing Advisor will come and collect you when it’s time for your appointment.
Your Wellbeing Advisor will take you to a private pod for your appointment. If you’d like someone to come with you, there’s always space for them to join you.
Where are we?
We are located inside Swan Walk shopping centre. View a map of swan walk.
Take a look at the inside of our Wellbeing hub below.